| Document Title | Terms and Conditions of Service |
|---|---|
| Issued By | HEX64 InfoSolutions Private Limited |
| Platform | GrowStart AI (growstart.ai) |
| Version | 1.0 |
| Effective Date | 24.06.2026 |
PLEASE READ CAREFULLY: These Terms and Conditions constitute a legally binding contract between you and HEX64 InfoSolutions Private Limited. By accessing, registering on, or using the GrowStart AI platform in any manner, you unconditionally accept these Terms. If you do not agree to these Terms in their entirety, you must immediately cease all use of the Platform.
1 DEFINITIONS AND INTERPRETATION
1.1.In these Terms and Conditions, the following expressions shall have the meanings assigned to them below unless the context otherwise requires:
•"Agreement" means these Terms and Conditions together with the Privacy Policy, AI Disclaimer, Cookie Policy, Data Processing and Security Terms, DPDP Compliance Notice, and any other policies or schedules published by the Company on the Platform, all of which are incorporated herein by reference and form a single binding contractual instrument.
•"AI-Generated Content" means any text, post, caption, script, reply, campaign, recommendation, image, suggestion, or other output generated by the Platform through the use of artificial intelligence models, including those provided by third-party AI model providers.
•"AI Model Provider" means Anthropic, PBC, a corporation incorporated in the United States of America, whose Claude large language model powers the AI inference capabilities of the Platform, and any successor or alternative third-party model provider engaged by the Company from time to time.
•"Business Score" means any scoring, rating, assessment, or evaluation of the User's business generated by the Platform, which is provided for informational and indicative purposes only and does not constitute a professional audit, valuation, or certification of any kind.
•"Company" means HEX64 InfoSolutions Private Limited, a company incorporated under the Companies Act, 2013, with its registered office at [registered office address — to be updated on completion of GST registration] (also referred to as "GrowStart AI", "we", "us", or "our").
•"Content" means all information, data, text, images, graphics, messages, scripts, campaigns, reviews, and any other material submitted to, generated by, or transmitted through the Platform.
•"Customer Data" means the personal data of a User's own customers, clients, leads, or third parties that is uploaded, input, or otherwise transferred into the Platform by the User for purposes of using features such as the Lead Manager, Email Campaign Builder, or WhatsApp Campaigns.
•"Data Fiduciary" shall have the meaning assigned to it under the Digital Personal Data Protection Act, 2023.
•"Data Processor" shall have the meaning assigned to it under the Digital Personal Data Protection Act, 2023.
•"Data Principal" shall have the meaning assigned to it under the Digital Personal Data Protection Act, 2023.
•"DPDP Act" means the Digital Personal Data Protection Act, 2023, and any rules, regulations, notifications, and directions issued thereunder.
•"End Customer" means a customer, client, lead, or third party of the User who interacts with features of the Platform, including the AI Chat Assistant, or whose personal data is processed through the Platform by virtue of the User's use of the Platform.
•"Features" means the tools, modules, and functionalities made available through the Platform, including but not limited to the AI Content Generator, GBP Optimizer, Lead Manager, Review Reply Generator, WhatsApp Campaigns, Email Campaign Builder, AI Call Scripts, AI Chat Assistant, and the Ask AI assistant.
•"Free Plan" means the no-cost subscription tier providing limited access to Platform Features, as described on the Pricing page of the Platform.
•"GBP" means Google Business Profile, a service operated by Google LLC.
•"Growth Plan" and "Pro Plan" mean the paid subscription tiers available on the Platform, as described and priced on the Platform's Pricing page.
•"Intellectual Property Rights" means all patents, copyrights, trademarks, service marks, trade names, database rights, design rights, trade secrets, know-how, and all other intellectual property rights, whether registered or unregistered, subsisting anywhere in the world.
•"OAuth" means the open-standard authorisation protocol through which a User grants the Platform access to the User's third-party accounts, including Google Business Profile, without sharing the User's credentials directly with the Company.
•"Personal Data" shall have the meaning assigned to it under the DPDP Act.
•"Platform" means the GrowStart AI software-as-a-service platform, accessible via the website https://growstart.ai/ and any associated mobile applications, and all Features, tools, interfaces, APIs, and services made available therethrough.
•"Prohibited Content" has the meaning assigned to it in Clause 9 of these Terms.
•"Subscription" means a User's paid or free access to the Platform under the applicable plan selected by the User.
•"Subscription Fees" means the fees payable by a User for access to a paid Subscription tier, as set out on the Platform's Pricing page.
•"Terms" or "Terms and Conditions" means this document, as amended from time to time.
•"Third-Party Services" means services, platforms, applications, APIs, or infrastructure operated by parties other than the Company, including but not limited to Google LLC (Google Business Profile), Meta Platforms, Inc. (WhatsApp), Anthropic, PBC (Claude AI model), Razorpay Software Private Limited (payment processing), and cloud infrastructure providers.
•"User" means any individual or entity that accesses, registers on, or uses the Platform in any capacity, including on the Free Plan (also referred to as "you" or "your").
•"User Account" means the registered account created by a User on the Platform.
•"User Content" means any text, data, images, documents, customer lists, business information, or other material submitted to or uploaded onto the Platform by the User.
1.2.In these Terms, unless the context otherwise requires:
•headings are for convenience only and shall not affect interpretation;
•references to a statute or statutory provision include that statute or provision as amended, re-enacted, or replaced from time to time;
•the singular includes the plural and vice versa;
•references to "including" shall be construed as "including without limitation";
•where there is any conflict or inconsistency between these Terms and any other policy or document forming part of this Agreement, these Terms shall prevail unless the conflicting document expressly states otherwise.
2 ACCEPTANCE OF TERMS
2.1.By accessing the Platform, creating a User Account, initiating a free trial, subscribing to any plan, or using any Feature of the Platform in any manner whatsoever, you confirm that:
•you have read, understood, and agree to be legally bound by these Terms in their entirety;
•you have the legal capacity to enter into a binding contract under the Indian Contract Act, 1872, and are at least eighteen (18) years of age;
•if you are accessing the Platform on behalf of a business entity, you represent and warrant that you have full authority to bind that entity to these Terms, and the term "User" shall refer to both you and that entity;
•you agree to the processing of your personal data and Customer Data in accordance with the Privacy Policy and Data Processing and Security Terms.
2.2.If you do not agree to any provision of these Terms, you must not access or use the Platform. Your continued use of the Platform following any modification to these Terms shall constitute your acceptance of the modified Terms.
2.3.The Company reserves the right to modify, update, or replace these Terms at any time. Users will be notified of material changes through the Platform, by email, or by such other means as the Company deems appropriate. Changes take effect upon posting unless a later effective date is specified.
3 DESCRIPTION OF THE PLATFORM AND FEATURES
3.1.GrowStart AI is an AI-powered marketing automation platform designed to assist Indian small and local businesses in managing their digital marketing activities. The Platform provides, among other features:
•AI Content Generator: Generation of social media posts, captions, and promotional content for platforms including Google, Instagram, and WhatsApp, in English and regional Indian languages.
•GBP Optimizer: AI-assisted optimisation of the User's Google Business Profile, including keyword suggestions, profile rewriting, and automated weekly post creation.
•Lead Manager: A pipeline management tool with AI-generated personalised follow-up messages for leads based on their status and source.
•Review Reply Generator: AI generation of professional responses to Google reviews submitted by the User.
•WhatsApp Campaigns: AI-generated promotional and re-marketing campaign content for WhatsApp distribution, including a festival calendar, and WhatsApp auto-reply functionality on applicable plans.
•Email Campaign Builder: AI-written bulk email campaigns generated from Customer Data uploaded by the User.
•AI Call Scripts: AI-generated inbound and outbound sales call scripts.
•AI Chat Assistant: A 24/7 AI-powered chat interface deployed to answer End Customers' queries about the User's business.
•Ask AI: An in-platform conversational AI assistant to assist Users with Platform navigation and business queries.
3.2.The Company reserves the right to:
•add, modify, suspend, or discontinue any Feature at any time with reasonable notice where practicable;
•impose usage limits, including AI call limits per plan, from time to time;
•update the Platform's technology stack, AI models, and infrastructure without prior notice.
3.3.The Platform is designed exclusively for lawful business marketing purposes. The Platform is not intended to provide legal, financial, medical, regulatory, or professional advisory services of any kind. All AI-Generated Content is produced for marketing assistance purposes only.
4 USER ACCOUNTS AND REGISTRATION
4.1.Access to the Platform requires the creation of a User Account. You agree to provide accurate, current, and complete information during registration and to maintain the accuracy of such information at all times.
4.2.You are solely responsible for:
•maintaining the confidentiality of your User Account credentials, including your password;
•all activities that occur under your User Account, whether or not authorised by you;
•immediately notifying the Company at grievance@growstart.ai upon becoming aware of any unauthorised access to or use of your User Account.
4.3.The Company shall not be liable for any loss, damage, or liability arising from your failure to comply with this Clause 4, including any loss resulting from unauthorised access to your User Account.
4.4.One User Account may be used by a single business entity. Account sharing, resale of access, or the use of a single account to serve multiple distinct business entities without the Company's written consent is prohibited.
4.5.The Company reserves the right to refuse registration, suspend, or terminate any User Account at its sole discretion, including where the Company has reason to believe that the User has breached these Terms, provided false information, or is engaged in activities that are unlawful, harmful, or prejudicial to the Company or other users.
5 THIRD-PARTY INTEGRATIONS AND OAUTH AUTHORISATION
5.1.Certain Features of the Platform, including the GBP Optimizer and GBP auto-post functionality, require the User to grant the Platform access to the User's third-party accounts through OAuth or other authorisation protocols. By granting such access, you:
•represent that you have full authority to authorise such access on behalf of the relevant account;
•acknowledge and accept that the Company will access, read, and in applicable cases write to such third-party accounts on your behalf;
•accept full responsibility for ensuring that your use of the Platform in connection with such third-party accounts complies with the terms of service of the relevant third-party platform, including Google LLC's Terms of Service, Google Business Profile policies, Meta Platform's WhatsApp Business Platform policies, and any other applicable platform policies.
5.2.The Company does not warrant that the Platform's interaction with any third-party service will be uninterrupted, accurate, or error-free, or that it will remain compatible with such third-party services. Third-party platforms may change their APIs, policies, or terms without notice, and the Company shall not be liable for any resulting disruption to the Platform's functionality.
5.3.The User is solely responsible for any content automatically posted to third-party platforms through GBP auto-post, WhatsApp auto-reply, or any other automated posting feature. The Company is not responsible for the review, approval, or monitoring of automatically published content. The User should regularly review automated outputs and is advised to maintain oversight of all content published in their name.
5.4.The Company is not affiliated with, endorsed by, or a partner of Google LLC, Meta Platforms, Inc., or any other third-party platform referenced on the Platform. References to such third-party platforms are for descriptive purposes only.
5.5.Access tokens and OAuth credentials obtained from third-party platforms are handled in accordance with the Company's Data Processing and Security Terms and Privacy Policy. The Company will not use OAuth access to perform actions beyond those required for the delivery of the applicable Feature.
6 SUBSCRIPTIONS, FEES, AND PAYMENT
6.1. Subscription Plans
The Platform is offered under the following plans, subject to change:
•Free Plan: A no-cost tier providing limited access to Platform Features, including fifty (50) AI calls per month, access to all tools in restricted mode, and limited lead and booking capacity. The Free Plan is subject to fair use limits and may be modified or withdrawn at any time.
•Growth Plan: A paid tier priced at ₹1,499 per month (or such revised price as notified on the Platform), providing five hundred (500) AI calls per month, full access to all Features, unlimited leads and bookings, free stock images, and GBP auto-post functionality.
•Pro Plan: A paid tier priced at ₹3,499 per month (or such revised price as notified on the Platform), providing two thousand (2,000) AI calls per month, AI-generated images, WhatsApp auto-reply, GBP auto-post, an analytics dashboard, and priority support.
6.2. AI Calls
An "AI call" constitutes a single request submitted by the User to any AI-powered Feature of the Platform for the generation of a response, content item, or output. Each generation request, regardless of the length of the output, consumes one (1) AI call from the User's monthly allocation. AI call allocations reset at the beginning of each billing cycle and do not carry forward to subsequent months. Unused AI calls have no monetary value and are not refundable.
6.3.Payment Processing
All payments are processed through Razorpay Software Private Limited, a third-party payment gateway. By making payment, you agree to Razorpay's terms and conditions and privacy policy. The Company does not store your card or banking details. Payment information is handled exclusively by Razorpay in accordance with applicable payment security standards.
6.4.Billing and Renewal
6.4.1.Subscriptions are billed on a monthly basis. Payment is due in advance at the commencement of each billing cycle.
6.4.2.Subscriptions will automatically renew at the end of each billing period unless cancelled by the User prior to the renewal date in accordance with Clause 6.7. By subscribing, you authorise the Company (through Razorpay) to charge the applicable Subscription Fee to your designated payment method on each renewal date.
6.4.3.The Company will endeavour to provide advance notice of renewal. It is the User's responsibility to ensure that the designated payment method is valid and has sufficient funds to process the renewal charge.
6.5.Price Changes
The Company reserves the right to revise Subscription Fees at any time. Users on active paid Subscriptions will be given not less than fourteen (14) days' advance written notice of any price increase, which notice may be provided by email to the registered email address or through the Platform. Continued use of the Platform after the revised price takes effect shall constitute acceptance of the revised fees.
6.6.Taxes
All Subscription Fees are exclusive of applicable taxes unless expressly stated otherwise. Goods and Services Tax (GST) and any other applicable taxes will be charged at the prevailing rate and will appear on the tax invoice issued to the User. The User is responsible for any and all taxes applicable to their use of the Platform.
6.7.Cancellation
Users may cancel their paid Subscription at any time through the account management section of the Platform. Upon cancellation, the Subscription will remain active until the end of the current billing period. No pro-rata refunds will be issued for any unused portion of a billing period, except as expressly provided in the Refund and Cancellation Policy.
6.8.Failed Payments
In the event of a failed payment, the Company reserves the right to suspend or restrict access to paid Features pending successful payment. The Company will make reasonable efforts to notify the User of payment failure. If payment is not successfully processed within seven (7) days of the renewal date, the Company may downgrade the User's account to the Free Plan or terminate access.
7 AI-GENERATED CONTENT
THE USER BEARS SOLE RESPONSIBILITY FOR ALL AI-GENERATED CONTENT PUBLISHED, DISTRIBUTED, OR ACTED UPON. THE COMPANY PROVIDES AI CAPABILITIES AS A TOOL ONLY AND IS NOT RESPONSIBLE FOR THE OUTPUTS GENERATED.
7.1.Nature of AI-Generated Content. The Platform's AI-powered Features produce outputs using large language model technology, including the Claude model operated by Anthropic, PBC. AI-Generated Content is produced based on probabilistic language modelling and pattern recognition and does not represent:
•professional advice of any kind, including marketing, legal, financial, regulatory, medical, or business advice;
•factually verified or guaranteed-accurate information.
•content that is necessarily appropriate, compliant, or suitable for the User's specific business, audience, jurisdiction, or industry;
•content that is free from error, bias, inaccuracy, hallucination, or inappropriate generation.
7.2.User's Verification Obligation. Prior to publishing, sending, or using any AI-Generated Content in any manner, the User must:
•carefully review and verify the accuracy, appropriateness, legality, and suitability of the content;
•ensure the content does not contain false, misleading, defamatory, offensive, discriminatory, or unlawful statements;
•ensure the content complies with all applicable laws and regulations, including consumer protection laws, advertising standards, and platform-specific policies;
•ensure the content is appropriate for the User's specific business context, target audience, and applicable industry norms.
7.3.AI Hallucinations and Errors. The User acknowledges that AI systems, including large language models, are known to produce outputs that may be factually incorrect, internally inconsistent, or entirely fabricated — a phenomenon commonly referred to as "hallucination". The Company does not and cannot guarantee the accuracy, completeness, or reliability of any AI-Generated Content. The User expressly acknowledges this risk and accepts sole responsibility for verifying all outputs before use.
7.4.No Guarantee of Outcomes. The Company makes no representation or warranty that the use of AI-Generated Content will result in any particular business outcome, including increased leads, higher search rankings, improved customer engagement, revenue growth, or any other result. Any statistics or metrics cited on the Platform (including "3x more leads on average") are indicative, testimonial-based, and do not constitute a guarantee of results. Individual results will vary.
7.5.Automated Features. Where the User enables automated Features, including GBP auto-post, WhatsApp auto-reply, or the AI Chat Assistant:
•the User acknowledges that content will be published or responses sent without real-time human review;
•the User accepts sole responsibility for all content published or transmitted through such automated features;
•the User is advised to periodically review automated outputs and to disable such features if any operational concern arises;
•the Company shall not be liable for any automated output that is inaccurate, inappropriate, or contrary to the User's intentions.
7.6.Regional Language Content. The Platform supports content generation in regional Indian languages. The Company does not warrant the linguistic accuracy, cultural appropriateness, or grammatical correctness of content generated in regional languages. The User must independently verify the quality and suitability of regional language content before use.
7.7.Third-Party AI Provider Dependency. The AI capabilities of the Platform are powered by the Claude model developed by Anthropic, PBC. The performance, availability, and outputs of the AI features are subject to the availability, performance, and ongoing operation of Anthropic's services. The Company shall not be liable for any degradation in service, unavailability, or changes in AI output quality resulting from actions, changes, or failures attributable to Anthropic or any replacement AI model provider.
7.8.Intellectual Property in AI Outputs. The Company does not assert ownership of AI-Generated Content produced by the Platform in response to the User's specific inputs. Subject to compliance with these Terms, the User may use such AI-Generated Content for their own business marketing purposes. However, the Company does not warrant that AI-Generated Content is free from third-party intellectual property claims, and the User assumes all risk and responsibility for the use of AI-Generated Content, including any claims of copyright infringement arising from the use of such content.
8 CUSTOMER DATA AND DATA PROCESSOR OBLIGATIONS
8.1.Where the User uploads, inputs, or otherwise makes available Customer Data to the Platform — including through the Lead Manager, Email Campaign Builder, or WhatsApp Campaigns features — the following provisions apply:
•The User is and remains the Data Fiduciary in respect of the Customer Data. The Company acts solely as a Data Processor processing Customer Data on behalf of the User, for the purposes of delivering the applicable Feature.
•The User represents and warrants that the Customer Data has been collected lawfully, that the User has obtained all necessary consents from Data Principals, and that the User is authorised to share and process the Customer Data through the Platform.
•The User shall not upload Customer Data that includes sensitive personal data (as defined under the DPDP Act) unless strictly necessary and only where the User has obtained explicit consent from the relevant Data Principals.
8.2.The Company will process Customer Data solely for the purpose of delivering the Features requested by the User and in accordance with the Data Processing and Security Terms. The Company will not use Customer Data for the Company's own marketing purposes or share it with third parties except as required to deliver the Platform's services.
8.3.The User acknowledges that Customer Data, including data uploaded to the Lead Manager and Email Campaign Builder, will be transmitted to Anthropic's Claude API (operated in the United States of America) for AI inference processing. The User accepts responsibility for ensuring that such cross-border transfer of Customer Data is permissible under applicable law, including the DPDP Act.
8.4.The User indemnifies and holds harmless the Company from and against any and all claims, damages, penalties, regulatory fines, costs, and expenses arising from or in connection with the User's failure to lawfully collect Customer Data, obtain necessary consents, or comply with applicable data protection laws in relation to the Customer Data uploaded to the Platform.
8.5.AI Chat Assistant End Customer Data. Where the User deploys the AI Chat Assistant on their business interface, the User acknowledges that End Customers may provide personal information in the course of interactions with the AI Chat Assistant. The User is the Data Fiduciary with respect to such personal data, and the User is responsible for making appropriate disclosures to End Customers regarding the automated nature of the chat assistant and the processing of their personal data.
9 ACCEPTABLE USE AND PROHIBITED CONDUCT
9.1.The User agrees to use the Platform solely for lawful business marketing purposes and in accordance with these Terms. The following constitutes "Prohibited Content" and is strictly prohibited on the Platform:
•content that is false, misleading, deceptive, or fraudulent;
•content that infringes the intellectual property rights of any third party;
•content that is defamatory, obscene, pornographic, hateful, discriminatory, or offensive;
•content that promotes illegal activities, violence, terrorism, or discrimination on the basis of race, religion, gender, caste, nationality, or any other protected characteristic;
•spam, unsolicited commercial communications, or bulk messaging in violation of applicable telecom or consumer communications regulations;
•content that violates any applicable law or regulation, including the Information Technology Act, 2000, the Consumer Protection Act, 2019, and the DPDP Act.
9.2.The User is further prohibited from:
•attempting to gain unauthorised access to any part of the Platform, other user accounts, or the Company's systems or networks;
•reverse engineering, decompiling, disassembling, or otherwise attempting to derive the source code, algorithms, or AI models underlying the Platform;
•scraping, crawling, or extracting data from the Platform by automated means;
•using the Platform to develop a competing product or service or to replicate Platform functionality;
•reselling, sublicensing, or providing access to the Platform to third parties without the Company's prior written consent;
•introducing malicious code, viruses, bots, or harmful software to the Platform;
•using the Platform in a manner that places an unreasonable or disproportionate load on the Platform's infrastructure;
•misrepresenting your identity, authority, or affiliation when using the Platform;
•using AI-generated WhatsApp or email campaigns in violation of the Telecom Commercial Communications Customer Preference Regulations, 2018 or any other applicable law governing commercial communications.
9.3.The Company reserves the right to monitor use of the Platform for compliance with this Clause 9. The Company may, without prior notice, remove Prohibited Content, suspend or terminate User Accounts, and report suspected illegal activity to the appropriate authorities.
10 INTELLECTUAL PROPERTY RIGHTS
10.1.Ownership by the Company. All Intellectual Property Rights in and to the Platform, including its design, architecture, source code, algorithms, AI models, training methodologies, Feature logic, user interface, brand elements, trademarks, trade names, logos, and all documentation, are the exclusive property of HEX64 InfoSolutions Private Limited or its licensors. These Terms do not transfer any Intellectual Property Rights to the User.
10.2.Licence to Use the Platform. Subject to the User's compliance with these Terms and payment of applicable Subscription Fees, the Company grants the User a limited, non-exclusive, non-transferable, revocable, personal licence to access and use the Platform for the User's own internal business marketing purposes during the Subscription period. This licence does not include the right to:
•sublicense, resell, or provide Platform access to third parties;
•reproduce, duplicate, copy, or create derivative works based on the Platform;
•use the Platform to develop competing products, services, or AI models;
•access the Platform's backend, APIs, or data infrastructure beyond what is made available through the standard user interface.
10.3.User Content. The User retains all Intellectual Property Rights in User Content submitted to the Platform. By submitting User Content, the User grants the Company a non-exclusive, royalty-free, worldwide licence to use, process, store, and transmit such User Content solely to the extent necessary to provide the Platform's services to the User. This licence terminates upon deletion of the User Account, subject to data retention obligations under applicable law.
10.4.Restrictions on Use. The User is strictly prohibited from:
•reproducing, distributing, publicly displaying, or creating derivative works from any part of the Platform;
•removing, obscuring, or altering any proprietary notices, trademarks, or branding on the Platform;
•using the Company's name, trademarks, or branding without prior written consent;
•using the Platform's AI-generated outputs to train, fine-tune, or build competing AI models;
•accessing or attempting to access the Platform through automated scripts, bots, or tools except as expressly permitted by the Company.
10.5.Feedback. Where the User provides feedback, suggestions, or recommendations regarding the Platform, the User grants the Company an irrevocable, perpetual, royalty-free licence to use such feedback for any purpose, including the development and improvement of the Platform, without any obligation of compensation or attribution to the User.
11 LIMITATION OF LIABILITY
11.1.Exclusion of Consequential Loss. To the fullest extent permitted by applicable law, the Company, its directors, officers, employees, agents, licensors, and affiliates shall not be liable, whether in contract, tort (including negligence), statutory duty, or otherwise, for any:
•loss of profits, revenue, or anticipated savings;
•loss of business, contracts, or commercial opportunities;
•business interruption or loss of goodwill;
•loss of data or damage to data;
•indirect, special, incidental, consequential, or punitive damages;
•any loss arising from reliance on AI-Generated Content;
•any loss arising from the User's failure to verify AI-Generated Content prior to use;
•any claims made by End Customers or third parties against the User arising from the User's use of the Platform;
•loss arising from the unavailability, degradation, or failure of Third-Party Services including Anthropic's API, Google LLC's services, Meta's platforms, or Razorpay's payment infrastructure.
11.2.Cap on Liability. The Company's aggregate liability to the User for all claims arising under or in connection with these Terms, the Platform, or any Feature, whether in contract, tort, or otherwise, shall not exceed the greater of:
•the total Subscription Fees paid by the User to the Company in the three (3) calendar months immediately preceding the event giving rise to the claim; or
•Indian Rupees Five Thousand (₹5,000).
11.3.Exceptions. Nothing in these Terms shall limit or exclude the Company's liability for:
•death or personal injury caused by the Company's gross negligence;
•fraud or fraudulent misrepresentation;
•any other liability that cannot be excluded or limited under applicable Indian law.
11.4.Platform Availability. The Company does not guarantee that the Platform will be available at all times or without interruption. Planned and unplanned downtime may occur for maintenance, upgrades, security patches, or reasons beyond the Company's control. The Company shall not be liable for any losses arising from Platform unavailability.
11.5.Third-Party Content and Links. The Platform may contain references to third-party services, websites, or content. The Company is not responsible for and does not endorse the content, policies, or practices of any third-party service. Access to and use of third-party services is at the User's own risk.
11.6.Force Majeure. The Company shall not be liable for any failure or delay in the performance of its obligations arising from causes beyond its reasonable control, including acts of God, government actions, pandemic, war, civil unrest, fires, floods, labour disputes, failures of telecommunications infrastructure, or failures of Third-Party Services.
12 INDEMNIFICATION
12.1.The User agrees to indemnify, defend, and hold harmless the Company and its directors, officers, employees, agents, licensors, and affiliates from and against any and all claims, demands, proceedings, damages, losses, costs (including reasonable legal fees), penalties, and expenses arising out of or in connection with:
•the User's use of the Platform, including any use that is in breach of these Terms;
•any AI-Generated Content published, distributed, or acted upon by the User;
•any content automatically published through GBP auto-post, WhatsApp auto-reply, or any other automated Feature;
•the User's uploading, processing, or use of Customer Data, including any failure to obtain lawful consent from Data Principals;
•any claim by an End Customer or third party arising from the User's use of the AI Chat Assistant or any other Feature;
•any violation by the User of applicable laws, including the DPDP Act, Consumer Protection Act, 2019, the IT Act, 2000, and telecom commercial communications regulations;
•any infringement of Intellectual Property Rights of a third party resulting from the User's use of AI-Generated Content;
•any breach by the User of representations or warranties given in these Terms;
•any claim by a third-party platform (including Google LLC or Meta Platforms, Inc.) arising from the User's use of the Platform in connection with OAuth access or automated posting.
12.2.The Company reserves the right, at its own expense, to assume exclusive defence and control of any matter subject to indemnification by the User. The User agrees to cooperate with the Company in the defence of any such claim.
13 PLATFORM CONTROL, SUSPENSION, AND TERMINATION
13.1.The Company reserves the right, at its sole discretion and without prior notice (except where notice is required by applicable law), to:
•suspend, restrict, or terminate a User's access to the Platform or any Feature;
•remove or disable any User Content or AI-Generated Content that the Company reasonably believes violates these Terms or applicable law;
•modify, limit, or discontinue any Feature;
•impose additional usage restrictions on a User Account;
•investigate suspected violations of these Terms;
•comply with any applicable law, court order, or request from a competent governmental authority.
13.2.Grounds for Suspension or Termination. The Company may suspend or terminate a User Account without liability where:
•the User breaches any provision of these Terms;
•the User's Subscription Fees remain unpaid;
•the User engages in fraudulent, abusive, or unlawful conduct;
•the User's actions create legal exposure for the Company or harm other users;
•required by applicable law or a competent authority.
13.3.Termination by User. The User may terminate their account at any time by cancelling their Subscription through the account management section and submitting a deletion request in accordance with the DPDP Compliance Notice.
13.4.Effect of Termination. Upon termination of a User Account:
•the User's access to the Platform and all Features will cease immediately;
•the Company will handle User Data and Customer Data in accordance with the Privacy Policy and Data Processing and Security Terms;
•Clauses relating to intellectual property, indemnification, limitation of liability, governing law, and any accrued rights shall survive termination.
14 REPRESENTATIONS AND WARRANTIES
14.1.User Representations. The User represents and warrants to the Company that:
•all information provided during registration and use of the Platform is true, accurate, and current
•the User has the legal capacity, authority, and all necessary permissions and licences to use the Platform;
•the User's use of the Platform will comply with all applicable laws and regulations;
•the User has obtained all necessary consents to collect, process, and upload Customer Data to the Platform;
•the User will not use the Platform to facilitate or assist in any unlawful activity;
•the User's business exists and operates lawfully in its jurisdiction.
14.2.Platform Warranty Exclusions. The Platform is provided "as is" and "as available". To the maximum extent permitted by applicable law, the Company expressly disclaims all warranties, whether express, implied, or statutory, including any warranty of:
•merchantability or fitness for a particular purpose;
•non-infringement of third-party rights;
•accuracy, completeness, reliability, or quality of AI-Generated Content;
•uninterrupted or error-free operation of the Platform;
•the Platform's compatibility with any third-party software, platform, or service;
•achievement of any particular business result or marketing outcome.
15 PRIVACY AND DATA PROTECTION
15.1.The Company is committed to the protection of personal data in accordance with the DPDP Act and applicable data protection regulations. The Company's Privacy Policy sets out in detail how the Company collects, uses, stores, and protects personal data, and is incorporated into and forms part of this Agreement.
15.2.The User acknowledges that:
•AI-Generated Content is produced by transmitting User inputs and prompts to Anthropic's Claude API, which operates infrastructure in the United States of America. This constitutes a cross-border transfer of data for processing purposes. By using AI-powered Features, the User consents to this processing arrangement.
•Customer Data uploaded to the Platform may similarly be processed by Anthropic's API as part of the AI inference process.
•the Company stores User Data and Content on cloud infrastructure located in Mumbai, India.
15.3.The User's rights as a Data Principal under the DPDP Act are set out in the DPDP Compliance Notice published on the Platform.
16 GOVERNING LAW AND DISPUTE RESOLUTION
16.1.Governing Law. These Terms and the entire Agreement shall be governed by, construed, and enforced in accordance with the laws of the Republic of India, without regard to its conflict of law provisions.
16.2.Informal Resolution. In the event of any dispute, claim, or controversy arising out of or relating to these Terms or the use of the Platform, the parties shall first endeavour to resolve the matter through good-faith negotiation. The User should raise any concern by writing to grievance@growstart.ai. The Company will endeavour to respond within fifteen (15) working days.
16.3.Arbitration. If the dispute cannot be resolved through negotiation within thirty (30) days of the dispute being raised, either party may refer the matter to arbitration. The arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996 (as amended), by a sole arbitrator mutually appointed by the parties, or if the parties cannot agree, by an arbitrator appointed in accordance with the said Act. The seat and venue of arbitration shall be New Delhi, India. The language of the arbitration shall be English. The award of the arbitrator shall be final and binding on both parties.
16.4.Jurisdiction. Notwithstanding Clause 16.3, the courts of New Delhi shall have exclusive jurisdiction in relation to any interim relief, injunctive proceedings, or any claim that is not capable of being referred to arbitration.
16.5.Consumer Forum. Nothing in this Clause 16 shall affect a User's right to approach a Consumer Disputes Redressal Commission or other competent consumer forum under the Consumer Protection Act, 2019, where applicable.
17 MISCELLANEOUS PROVISIONS
17.1.Entire Agreement
These Terms, together with the Privacy Policy, AI Disclaimer, Cookie Policy, Data Processing and Security Terms, DPDP Compliance Notice, Refund and Cancellation Policy, and Payment and Subscription Terms, constitute the entire agreement between the User and the Company with respect to the Platform and supersede all prior agreements, representations, and understandings.
17.2.Severability
If any provision of these Terms is found by a court or arbitral tribunal to be invalid, unlawful, or unenforceable, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
17.3.Waiver
No failure or delay by the Company in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy. A waiver of any specific breach shall not constitute a waiver of any subsequent breach.
17.4.Assignment
The User may not assign, transfer, or novate any rights or obligations under these Terms without the Company's prior written consent. The Company may freely assign its rights and obligations under these Terms, including in the event of a merger, acquisition, or sale of assets.
17.5.Notices
Notices to the Company under these Terms must be sent to grievance@growstart.ai Notices to the User will be sent to the email address registered with the User Account. Notices are deemed received upon transmission by email, subject to no delivery failure notification being received within 24 hours.
17.6.Intermediary Liability
The Company operates as an intermediary as defined under the Information Technology Act, 2000. The Company's liability with respect to User Content and third-party content on the Platform is governed by the provisions of Section 79 of the IT Act and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
17.7.Grievance Officer
In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the DPDP Act, the Company has designated a Grievance Officer. Any grievances relating to the Platform may be submitted to:
Grievance Officer HEX64 InfoSolutions Private Limited Email: grievance@growstart.ai Response time: Within fifteen (15) days of receipt of a valid complaint.
17.8.Language
These Terms are executed in the English language. In the event of any translation, the English version shall prevail.
17.9.No Partnership
Nothing in these Terms shall be construed as creating a partnership, joint venture, employment, or agency relationship between the Company and the User.
18 CONTACT INFORMATION
For any queries, concerns, or notices relating to these Terms and Conditions, please contact:
| Company | HEX64 InfoSolutions Private Limited |
|---|---|
| Platform | GrowStart AI (https://growstart.ai/) |
| Registered Office | |
By using the GrowStart AI platform, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions. These Terms were last updated on 24.06.2026